Course Synopsis:

The Higher Diploma in Hospitality Management program equips students with advanced skills and knowledge to navigate the dynamic hospitality landscape, integrating theoretical expertise with practical experience and technology. Through a technology-integrated curriculum, students explore innovative solutions across key hospitality areas and a deep understanding of the role of technology in shaping the future of hospitality.

Course Objectives:

On completion of the course, learners will be able to:

• Develop strong academic and research skills applicable to the hospitality industry.
• Enhance communication skills for effective professional interactions.
• Develop effective human resource management skills to recruit, onboard, train, and motivate teams in a technology-driven environment.
• Elevate customer care and service delivery through empathy, technology adoption, and a focus on exceeding guest expectations.
• Implement innovative practices in food and beverage management, including menu optimization, inventory control, and data-driven decision-making.
• Manage hospitality facilities efficiently and sustainably, leveraging technology for preventive maintenance, energy optimization, and guest safety.
• Apply theoretical knowledge in a real-world setting through an industrial attachment, gaining practical experience and industry exposure.

Modules:

1. Academic and Research Skills

This module aims to develop students’ academic research and writing skills, including data analysis and the utilization of digital resources for academic purposes. This module covers academic English, primary and secondary research, listening and reading strategies, referencing, and crafting research proposals.

2. Communication Skills

This module aims to develop students’ understanding of communication in organizations, emphasizing communication in the context of technology, including virtual meetings, email etiquette, and digital communication tools. Students will explore communication models, communication styles, body language, oral communication, and written communication. Students will also learn English for the hospitality industry.

3. Housekeeping Operations

This module equips students with knowledge of the importance of cleanliness and hygiene in hospitality. Students will learn how to incorporate technology for inventory management, maintenance tracking, and guest service optimization in housekeeping operations.

4. Electronic Commerce

This module provides learners with a basic understanding of the world of electronic commerce. Learners will learn how to leverage on website and social media tools such as facebook, youtube, twitter and Instagram to promote Hospitality product and services.

5. Human Resource Management

This module aims to equip students with recruitment and selection processes, oversee employee performance management, facilitate training and development initiatives, and cultivate a positive workplace environment. Utilize HR software for streamlined payroll management, performance reviews, and employee training.

6. Customer Care and Service

This module equips students with an understanding of service excellence principles, to handle guest complaints, and develop loyalty programs to create memorable guest experiences. Utilize Customer relationship management software for personalized guest interactions, analyze feedback through online platforms and surveys, and leverage social media for proactive guest engagement and reputation management.

7. Food and Beverage Management

This module equips students with knowledge of menu planning and costing, oversee food and beverage inventory management, optimize service and operations, and ensure compliance with food safety regulations. Acquire knowledge in contactless ordering and payment systems. Analyze guest preferences and food trends through online platforms..

8. Facilities Management

This module covers plan for facility maintenance needs, manage energy consumption, understand safety protocols, and implement sustainable practices.

9. Project

Participation in an industrial attachment is mandatory and forms an essential component of the course. In the event that a student is unable to secure a suitable internship due to circumstances beyond the college’s control, the alternative requirement will be the completion of a Project Work (Project in lieu of IA will be of 3 months duration).

Course Structure:

Entry Requirement