Refund Policy

    • AceTek College (ATC) is committed towards maintaining good business and customer practice. We assure current and prospective students get the best of customer service systems and practices to look after the welfare of both our local and international students.
    • We have adopted a fair, reasonable and transparent refund policy for any payment made and it covers the following terms and conditions:

REFUND FOR WITHDRAWAL DUE TO NON-DELIVERY OF COURSE

ATC will notify the student within three (3) working days upon knowledge of any of the following.

      • It does not commence the Course on the Course Commencement Date;
      • It terminates the Course before the Course Commencement Date;
      • It does not complete the Course by the Course Completion Date;
      • It terminates the Course before the Course Completion Date;
      • It has not ensured that the student meets the course entry or matriculation requirement as set by the organization stated in Schedule A of student contract within any stipulated timeline set by CPE;

The student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.

REFUNDS FOR WITHDRAWAL DUE TO OTHER REASONS

If the student withdraws from the Course for any reason other than those under the circumstances stated under “Refund Due to Non-Delivery of Course”, ATC shall, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on the table in Refund Table.

REFUND DURING COOLING-OFF PERIOD

ATC will provide the student with a cooling-off period of ten (10) calender days after the date that the Contract has been signed by both parties.

The student will be refunded the highest percentage as stated in Refund Table as below (stated in “Schedule D” of Standard PEI – Student Contract) of the fees already paid if the student submits a written notice of withdrawal to ATC within the cooling-off period, regardless of whether the student has started the course or not.

Refund Table (Stipulated under Schedule D of the ATC-Student Contract)

% of [the amount of fees paid under Schedule B and C of the Student Contract

When Student’s written notice of withdrawal is received

[80%]

(“Maximum Refund”) More than [30] days before the Course Commencement Date

[10%]

On or before, but not more than [30] days before the Course Commencement Date

[0%]

After, but not more than  [7] working days  after the Course Commencement Date

[0%]

More than [7] working days after the Course Commencement Date

The amount refunded will take account of any applicable bank administrative charges properly payable/paid under the ATC-Student Contract signed between ATC and the Student.

There will be NO refund of the course fees for students who have been Terminated / Expelled.

Refund Procedures

ATC shall have refund procedures which are aligned with the refund policy to execute any refund request. The following procedure applies when a student submits a request for refund.

    • Student who wishes to withdraw from a course shall complete the Course withdrawal (& refund) request form and submit to Administration Department. For students below the age of 18, the students’ parents/guardians must approve and sign the course withdrawal (& refund) request form.
    • Administration Department shall determine if the student qualifies for any refund before computing the refund amount according to the College refund policy. 
    • Administration Department shall obtain management approval for all refunds.
    • Administration Department shall inform the student or notify the student via email on the refund amount and collection of refund amount.
    • ATC shall refund the applicable fees within seven (7) working days from the date of receiving the written notice request from the student.
    • Student Support Service shall communicate how the refund amount is computed during collection. Student has to sign and date the payment voucher issued by ACETEK College during collection.
    • Refund payment made to local students shall be via a local bank cheque. For international students, payment shall be made via telegraphic transfer and all bank charges incurred shall be borne by the student.

Transfer Policy

  • “Transfer” means that the student changes to another course of study or period of study (from full-time to part-time or vice versa) but remains a student at the College.
  • If the transfer is approved, the original Student Contract will be terminated and a new Student Contract will be undertaken.
  • Refund policy may be applicable for transfer matters.

Transfer Procedure

  • Students shall submit their course transfer request in writing by completing the prescribed form and supporting documents (if applicable).
  • For students below 18, the student’s parents/guardians must also sign the Course Transfer Request form.
  • The Admin Staff shall provide counselling and clearly explain the implications of transfer.
  • All course transfer requests are subject to the Head (Academic) approval.
  • The Admin Staff shall inform Immigration & Checkpoints Authority of Singapore (ICA) of Singapore (ICA) of any change to the status of the Student’s Pass (STP), if applicable.
  • Upon approval, Course Counsellors shall conduct pre-course counselling to provide information on the new course.
  • FPS provider is informed of any change to the student’s status (if applicable)
  • For international students, AceTek College will inform ICA of any change in students’ status that may affect the Student’s Pass issued and cancel the Student’s Pass. New student pass application shall be submitted to seek ICA’s approval for the transfer (if applicable).
  • The time frame for assessing and replying to any request for course transfer
    • Admin Department shall complete the transfer process within 4 weeks from the student’s transfer request date.
    • Admin Department shall inform the student of the outcome of the course transfer request.

Withdrawal Policy

  • “Withdrawal” mean that the student leaves the College and the Student Contract will be terminated. The College shall grant withdrawal under the following circumstances.
    1. Withdrawal due to non-delivery of courses. Withdrawal due to non-delivery of courses shall occur in any of the following situations.
      1. The College does not commence the Course on the Course Commencement Date;
      2. The College terminates the Course before the Course Commencement Date;
      3. The College does not complete the Course by the Course Completion Date;
      4. The College terminate the Course before the Completion Date;
      5. The college has not ensured that the student meets the course entry or matriculation requirement as set by the organization stated in Schedule A within any stipulated timeline set by CPE; or
      6. Rejection of the Student’s Pass by Immigration and Checkpoint Authority (ICA).

      In all the above situations, except VI, the college shall cancel the student pass (if applicable) upon completing the withdrawal process.

    2. Withdrawal due to other reasons.
      1. Withdrawal due to other reasons shall occur when a student withdraws from the course due to any other reason other than those stated in withdrawal due to non-delivery of course.
  • Refund policy may be applicable for withdrawal matters.

Withdrawal Procedure

  • Students shall submit their course withdrawal request in writing by completing the prescribed form and supporting documents if any.
  • For students below 18, the student’s parents/guardians must also sign the course withdrawal request form.
  • The Admin staff shall provide counselling to the student, clearly explain the implication of withdrawal, verify if the student requires aid or assistance in personal matters, and seek to assist with pastoral counselling if requested.
  • All withdrawal requests shall be approved by the Head (Academic).
  • The college shall cancel the Student’s Pass and inform ICA of any change to the status of the Student’s Pass (STP), if applicable.
  • The college will coordinate with FPS providers for any fee refund (if applicable). A member of the management shall approve the refund, and the amount shall be refunded to the student within seven (7) working days.
  • The College will charge a miscellaneous fee if the student requests a certification letter. Such fees are set out in the detailed breakdown of fees in Schedule C of the ACETEK COLLEGE-Student contract.
  • Time frame for processing course withdrawal request
    • Admin Department shall complete the course withdrawal process within 4 weeks from the date of the student’s withdrawal request.
    • Admin Department shall inform the student on the outcome of course withdrawal request.

Deferment Policy

  • Deferment means that the student will postpone the current course/module they are attending to a later date for the same course.
  • There is a need to sign a new contract and/or an addendum to the existing contract.
  • Students shall be allowed to defer only once up to a maximum period of 12 months.
  • AceTek College does not provide course/module deferment for international students.

Deferment Procedure

  • Students shall submit the prescribed form to the Admin department and the supporting documents.
  • The Admin staff shall provide counselling to the student, clearly explain the implication of the deferment, verify if the student requires aid or assistance in personal matters, and seek to assist with pastoral counselling if requested.
  • All deferment requests shall be approved by the Head (Academic).
  • Upon the Head (Academic) approval, AceTek College shall issue the student a “Letter of Deferment”, which will state the validity and terms of deferment.
  • The college shall prepare a new AceTek College-Student contract or an addendum to the existing contract when the student informs his/her availability to commence the course.
  • Admin department shall file a copy of the new Letter of Offer or an addendum to the existing student contract in the student P-file.
  • Admin Department shall file a copy of the deferment request in the Deferment file and student P-file.
  • Administrative fees for course deferment request
    The student shall pay an administrative fee for the processing of deferment requests unless as otherwise agreed between AceTek College and the student.
  • The time frame for processing course deferment request
    Admin Department shall complete the deferment process within 4 weeks from the date of the student’s deferment request to inform them of the outcome.

Note: AceTek College does not provide course/module deferment for international students.