Course Synopsis:

The Advanced Diploma in Hospitality Operations integrates technology into its curriculum to equip students with a comprehensive understanding of the modern hospitality industry. This program emphasizes the strategic use of technology to enhance operational efficiency, customer experiences, and business performance. Through a combination of theoretical knowledge, practical skills, and technological applications, students will explore various aspects of hospitality management, from front office operations to financial decision-making and entrepreneurship. The course fosters critical thinking, research abilities, and hands-on experience to prepare students for dynamic roles in the rapidly evolving hospitality sector.

Course Objectives:

On completion of the course, learners will be able to:

• Demonstrate proficient academic and research skills applicable to the hospitality industry, utilizing technology for data collection, analysis, and presentation.
• Communicate professionally and effectively in various business contexts, leveraging technology for written, verbal, and digital communication channels.
• Apply financial decision-making principles using technology tools for budgeting, forecasting, and financial analysis in hospitality operations.
• Design, prepare and bake a variety of breads, cakes, cake decoration techniques, pastries, desserts, healthy bakes and chocolate art & decoration.
• Evaluate the strategic use of e-commerce platforms, digital marketing, and online booking systems to optimize business performance in the hospitality industry.
• Implement technology-driven solutions for front office operations, such as property management systems, self-service kiosks, and mobile check-in/out applications.
• Utilize technology for efficient food and beverage operations, including inventory management software, point-of-sale systems, and kitchen automation.
• Apply human resource management software and online platforms for recruitment, training, scheduling, and performance evaluation within the hospitality context.
• Develop and implement technology-enabled customer relationship management strategies to personalize guest experiences, collect feedback, and foster loyalty.
• Analyze technology solutions for facilities management in hospitality, including energy management systems, maintenance software, and IoT devices.
• Demonstrate entrepreneurial skills in leveraging technology for innovation, market analysis, and business model development within the hospitality industry.
• Apply theoretical knowledge and technological proficiency to complete industrial attachment, demonstrating innovative approaches to hospitality operations management.

Modules

1. Academic and Research Skills:
   This module introduces students to academic and research skills essential for success in the hospitality industry. Topics include critical thinking, academic writing, research methodologies, and citation styles. Students will learn how to locate, evaluate, and synthesize relevant information from academic sources, and apply it to various hospitality contexts
2. Business Communication:
   In this module, students will develop effective communication skills for professional environments within the hospitality sector. The module covers written, verbal, and digital communication techniques, including email etiquette, report writing, presentation skills, and interpersonal communication strategies. Emphasis is placed on clear, concise, and persuasive communication in diverse business settings.
3. Financial Decision Making:
   This module provides students with the knowledge and skills to make sound financial decisions within hospitality operations. Topics include financial statements analysis, budgeting, cost control methods, revenue management, and financial forecasting techniques. Students will utilize technology tools for financial modeling and decision support
4. E-Commerce and Online Business:
   This module explores the role of e-commerce and online business strategies in the hospitality industry. Students will examine e-commerce platforms, digital marketing techniques, online booking systems, and revenue management strategies. Case studies and practical exercises will illustrate how technology can be leveraged to optimize online presence and drive business growth.
5. Introduction to Hospitality:
   This module provides an overview of the hospitality industry, including its history, evolution, and key stakeholders. Students will explore different sectors within hospitality, current trends, and future prospects. Emphasis is placed on understanding the unique characteristics and challenges of the hospitality business environment.
6. Front Office Operations
   In this module, students will learn the principles and practices of front office operations in hospitality establishments. Topics include guest services, reservation management, check-in/check-out procedures, and revenue optimization strategies. Students will be introduced to property management systems and other technology tools used in front office operations.
7. Food and Beverage Operations:
   This module focuses on the management of food and beverage operations in hospitality settings. Students will learn menu planning, food costing, inventory control, quality management, and service standards. Emphasis is placed on utilizing technology for efficient kitchen operations, point-of-sale systems, and customer relationship management.
8. Human Resource Management:
   This module covers human resource management principles and practices specific to the hospitality industry. Topics include recruitment, selection, training, performance management, and employee relations. Students will explore HR technology solutions for talent acquisition, scheduling, and employee engagement.
9. Customer Relationship Management
   In this module, students will learn how to develop and implement customer relationship management strategies in hospitality businesses. Topics include guest profiling, loyalty programs, feedback management, and personalized service delivery. Students will explore CRM software and online platforms for effective customer engagement and retention.
10. Facilities Management:
    This module examines facilities management practices in hospitality establishments, including maintenance, safety, sustainability, and regulatory compliance. Students will learn how technology solutions such as energy management systems, maintenance software, and IoT devices can improve operational efficiency and guest satisfaction.
11. Entrepreneurship:
    In this module, students will explore entrepreneurial opportunities within the hospitality industry. Topics include business planning, market analysis, financial feasibility, and risk management. Students will learn how to leverage technology for innovation, market research, and business model development in hospitality ventures.
12. Project
    Participation in an industrial attachment is mandatory and forms an essential component of the course. In the event that a student is unable to secure a suitable internship due to circumstances beyond the college’s control, the alternative requirement will be the completion of a Project Work (Our project in lieu of IA will be of 3 months duration).

Course Structure

Entry Requirements