Refund Policy 

AceTek College ensures that all refund policies strictly adhere to the terms outlined in the Standard PEI-Student Contract. The following outlines the key refund terms, eligibility, and the procedure for requesting refunds.

1.1)  AceTek will notify the Student in writing within three (3) working days after becoming aware of any of the following (each a “Refund Event”):

(a) It cannot commence the provision of the Course on the Course Commencement Date;
(b) It cannot complete the provision of the Course by the Course Completion Date;
(c) The Course will be terminated before the Course Completion Date;
(d) The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or
(e) The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

1.2)  Where any of the Refund Events in Clause 1.1(a) to (c) above has occurred:

(a) AceTek shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.

(b) If the Contracting Party accepts such alternative study arrangements, AceTek shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect.

(c) If AceTek does not propose alternative study arrangements to the Contracting Party within the time stipulated in Clause 1.2(a) above, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate this Contract by way of a written notice to AceTek.

1.3)  Where any of the Refund Events in Clauses 1.1(d) to (e) has occurred, AceTek shall forthwith terminate this Contract by way of a written notice to the Contracting Party.

1.4)  If the Contract is terminated pursuant to Clause 1.2(b) read with Clause 1.1(a), AceTek shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

1.5)  If the Contract is terminated pursuant to Clause 1.2(b) read with either Clause 1.1(b) or Clause 1.1(c), AceTek shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

1.6)  If the Contract is terminated pursuant to Clause 1.3 or Clause 1.2(c) read with Clause 1.1(a), AceTek shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

1.7)  If the Contract is terminated pursuant to Clause 1.2(c) read with either Clause 1.1(b) or Clause 1.1(c), AceTek shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

1.8)  Refund for Withdrawal During the Cooling-Off Period:

Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to AceTek, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to AceTek. AceTek shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.

1.9)  Refund for Withdrawal Outside the Cooling-Off Period:
Without prejudice to Clauses 1.1 to 1.8 above, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to AceTek. Upon receipt of such notice, AceTek shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D.

Refund Table (Stipulated under Schedule D of the Acetek College-Student Contract)

The amount refunded will take account of any applicable bank administrative charges properly payable/paid under the ATC-Student Contract signed between ATC and the Student.

There will be NO refund of the course fees for students who have been Terminated / Expelled.

Refund Procedure

1. Submission of Request:
   • Students must submit a written request for a refund through the Course Withdrawal/Refund Request Form to the Admin and Operations Department.
2. Processing Time:
   • All refund requests will be processed within seven (7) working days from the receipt of the written request and all required documents.
3. Verification and Approval:
   • The Admin and Operations team will verify the student’s eligibility for a refund based on the terms outlined in the Student Contract and seek approval from the Managing Director.
4. Refund Payment:
   • Once approved, the refund amount will be disbursed to the student as per the Student Contract within the stipulated seven (7) working days.

Course Transfer Policy

1. Definition of Transfer:
   • A “Transfer” refers to a student changing their course of study within AceTek College. This could include switching between different courses or modifying the study period (e.g., changing from full-time to part-time). If a transfer request is approved, the original Student Contract will be terminated, and a new Student Contract will be signed.
2. Approval Process:
   • All transfer requests will be processed within a maximum of four (4) weeks from the date of submission.
   • The outcome will be communicated to the student in writing.
3. Refund Policy:
   • The College’s refund policy, as outlined in the relevant refund section, applies to all course transfer cases. Any potential refunds or additional fees will be processed according to the terms set out in the student’s existing contract.
4. Notification of Student’s Pass Status:
   • The College will inform the Immigration & Checkpoints Authority (ICA) of any changes affecting the student’s pass, if applicable.
5. Parental Consent:
   • For students under the age of 18, written consent from a parent or legal guardian is required before the transfer request is processed.

Course Transfer Procedure

1. Submission of Transfer Request:
   • Students must submit a completed Course Transfer Request Form along with any supporting documents to the Admin and Operations team.
   • Students under 18 years of age must also obtain the signature of a parent or guardian on the form.
2. Counselling and Explanation:
   • Upon submission, Admin and Operations staff will provide pre-course counselling for the new course, explaining the implications of the transfer, including potential changes in course fees, duration, and schedule.
3. Approval Process:
   • The Admin and Operations staff will review the transfer request and forward it for approval to the Head of the Academic Department.
   • If the transfer is approved, the student’s original contract will be terminated, and a new contract will be drawn up for the new course.
4. Notification to Relevant Authorities:
   • For international students, the College will notify the ICA about changes to the Student Pass, cancel the current pass if necessary, and submit a new Student Pass application for the transfer.
   • FPS providers and other relevant parties will be informed of any changes related to the transfer.
5. Processing Time:
   • The entire process, from submission to final decision, will be completed within four (4) weeks.
6. Refund Calculation:
   • Admin and Operations staff will determine if the student is eligible for any refund based on the College’s refund policy. The refund, if applicable, will be processed within the timeline outlined in the policy.

Course Withdrawal Policy

1. Definition of Withdrawal:
   • “Withdrawal” refers to a student leaving the College, which leads to the termination of the Student Contract. Withdrawals may be granted under the following circumstances:
     (a) Withdrawal due to non-delivery of courses: This includes situations where the College fails to commence or complete the course as scheduled, terminates the course before the commencement or completion dates.
     (b) Withdrawal due to other reasons: This occurs when a student decides to withdraw for any reason not related to non-delivery of the course.
2. Approval Process:
   • All withdrawal requests will be processed within a maximum of four (4) weeks from the date of submission.
   • Withdrawal requests must be submitted in writing and will only be considered upon receipt of the Withdrawal Request Form.
3. Refund Policy:
   • Refunds for withdrawals will follow AceTek College’s refund policy as stipulated in the Student Contract. The refund amount will depend on the time of withdrawal, as per the refund schedule outlined in the Student Contract.
4. Notification of ICA (for International Students):
   • For international students, AceTek College will inform the Immigration & Checkpoints Authority (ICA) of any course withdrawal to cancel the Student Pass.
5. Parental Consent:
   • For students under the age of 18, written consent from a parent or legal guardian is required before the withdrawal request is processed.

Course Withdrawal Procedure

1. Submission of Withdrawal Request:
   • Students must complete and submit the Course Withdrawal Request Form to the Admin and Operations team along with any supporting documents.
   • Students under 18 years of age must obtain the signature of a parent or guardian on the form.
2. Counselling Session:
   • Upon receiving the withdrawal request, students will be required to attend a counseling session with Admin and Operations staff. This session will clarify the implications of withdrawal, including financial aspects, refund policies, and visa cancellation (if applicable).
3. Review and Approval:
   • The Admin and Operations staff will review the withdrawal request and forward it to the Head of the Academic Department for verification and approval.
   • Once approved, the student will be officially withdrawn from the course, and the original Student Contract will be terminated.
4. Notification to ICA (for International Students):
   • For international students, AceTek College will notify the ICA of the student’s withdrawal and facilitate the cancellation of the Student Pass.
5. Refund Calculation:
   • Admin and Operations staff will calculate the refund amount based on the College’s refund policy and inform the student accordingly. Any refunds will be processed within seven (7) working days from the date of approval.
6. Processing Time:
   • The entire process, from submission to the final decision, will be completed within four (4) weeks.

Course or Module Deferment Policy

1. Definition of Deferment:
   • A “Deferment” refers to the postponement of a student’s course or module to a later date. Deferments are granted based on valid reasons such as medical grounds, personal circumstances, or other approved causes. Deferment requests are subject to the approval of the College, and upon approval, the original Student Contract will be amended or suspended, depending on the duration of deferment.
2. Eligibility for Deferment:
   • Deferment is typically allowed once per course and for a maximum of 12 months. Any extension beyond this period requires special approval.
   • The College does not provide course/module deferment for international students.
3. Approval Process:
   • Deferment requests will be processed within four (4) weeks from the date of submission.
   • The College reserves the right to approve or reject a deferment request based on the validity of the reasons provided and the student’s academic progress.
4. Impact on Student Contract:
   • If the deferment is approved, the existing Student Contract may be amended or suspended. Depending on the deferment duration and the next available intake for the course/module, a new contract or addendum to the existing student contract may be signed.
5. Refund Policy:
   • The College’s refund policy does not apply to deferments. However, students may be required to pay additional fees depending on the duration of the deferment and any changes in the course fees at the time of resumption.
6. Parental Consent:
   • For students under 18 years of age, written consent from a parent or legal guardian is required before the deferment request is processed.

Course or Module Deferment Procedure

1. Submission of Deferment Request:
   • Students must complete and submit the prescribed Course or Module Deferment Request Form to the Admin and Operations team and any supporting documents, such as medical certificates or other relevant documentation.
   • For students under 18 years of age, a parent or guardian’s signature is required on the form.
2. Counselling Session:
   • Upon receiving the deferment request, the student will attend a counselling session with Admin and Operations staff. During this session, students will be informed of the implications of deferment, such as changes in course fees and the next available intake.
3. Review and Approval:
   • The Admin and Operations team will review the deferment request and forward it to the Head of the Academic Department for verification and approval.
   • The outcome will be communicated to the student in writing. If approved, the deferment details will be recorded, and the Student Contract will be amended (Addendum to the existing contract) accordingly.
4. Notification to International Students:
   • College does not provide course/module deferment for international students
5. Processing Time:
   • The entire deferment process, from submission to final decision, will be completed within four (4) weeks.
6. Re-enrollment Process:
   • Prior to resuming the course/module, the student must confirm their intent to return and re-enroll. The Admin and Operations team will facilitate this process and ensure all necessary administrative tasks are completed.